IT Services
Website Maintenance & IT Support in Nepal
Software does not sit still. Certificates expire, plugins get exploited, a payment gateway changes its API on a Friday. A maintenance retainer is the difference between hearing about that from your monitoring and hearing about it from a customer.
Almost every emergency we are called into was preventable and cheap to prevent. An out-of-date plugin, an SSL certificate nobody renewed, a backup that had been failing for four months while still sending success emails. Maintenance is unglamorous and it is the least expensive work we do.
What maintenance & support covers here
Updates and patching
Core, plugin, theme and dependency updates applied on staging first, then live. Security advisories for your stack tracked so an urgent one is applied in hours rather than at the next scheduled window.
Monitoring that reaches a person
Uptime, certificate expiry, disk, and the specific pages that must not break - checkout, login, contact. Alerts go to a human on call, not only to a dashboard nobody is looking at.
Backups that have been restored
Scheduled, off-server, and periodically restored to prove they work. A backup that has never been restored is an assumption, not a backup.
Security and cleanup
Hardening, firewall and WAF rules, malware scanning, and recovery if a site has already been compromised - including the part most cleanups skip: finding how they got in and closing it.
Small changes, included
A monthly allowance of content edits and small fixes. Most clients use it for the things that otherwise wait months because raising a quote for twenty minutes of work is not worth anyone time.
What a retainer includes
- A named response time for critical issues, in writing
- A monthly report of what was updated, and what broke
- Staging environment for anything risky
- Restore-tested backups with a stated retention period
- A monthly allowance of small changes, use it or not
How a project runs
- 1
Talk
A conversation about the problem, not a feature list. We ask what happens today, who does it, and what it costs when it goes wrong.
- 2
Scope
A written scope with phases, what is explicitly out, and a price against each phase. You can take this document to another firm - that is fine, and it means you are comparing like with like.
- 3
Build
Fortnightly demos on real data. You see progress in the working thing, not in a percentage on a chart.
- 4
Launch
Staging first, a rehearsed cutover, and someone watching for the first days. Redirects, certificates and DNS handled by us.
- 5
Support
A handover you can act on, and a maintenance option if you want us to keep watching. Not compulsory.
Questions we get asked
We did not build the site with you. Can you still maintain it?
Usually. We start with an audit - hosting, stack, versions, backups, access - and give you a plain report. Occasionally that report says the site is not economical to maintain in its current state, and we will explain why rather than take the retainer anyway.
What counts as an emergency?
The site is down, checkout or login is broken, or there is a live security incident. Those get the response time in your agreement. A broken layout on one page is important but it is not the same thing, and pretending otherwise makes the promise meaningless.
Do you cover the hosting too?
If it is hosted with us, entirely. If it is elsewhere, we work with what their access allows and will tell you where that limits us.
Our site has been hacked. Can you help today?
Start a chat and say it is a live incident. Cleanup follows the same order every time: contain, find the entry point, clean, restore, close the hole, then watch it.
Often bought together
Everything we build can be deployed straight onto AstraCloud hosting or a VPS, in Nepal or internationally, with SSL, backups and the control panel already configured. You are not obliged to host with us, and the price of the build does not change either way.
Talk to us about maintenance & support
Tell us what the problem is and we will tell you what it takes to fix it - including when the answer is that you do not need us.
No form to fill in - the chat opens in this window and reaches our team directly.